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FREQUENTLY ASKED QUESTIONS

ABOUT OUR TORONTO OFFICE CLEANING SERVICES
(Toronto Commercial Cleaning Services)

On what days of the week may I schedule my Office Cleaning Services?
And what time-of-day may I schedule

Our Commercial Cleaning Services in Toronto are offered 7 days a week, Monday through Sunday.

Morning cleaning visits are typically scheduled for an arrival time of 8am to 8:30am.
Afternoon visits are usually scheduled for a 1pm to 2pm arrival.

As we don’t offer commercial cleaning services in the evening, many businesses opt to have their office cleaning services on Saturday or Sunday when their operations are closed.

Given the thoroughness of our commercial cleaning services, weekend cleaning often works out well for businesses, as it allows employees to clear their desks at the end of their work week, in preparation for a comprehensive office cleaning.

What if I need to cancel my office cleaning service after I’ve booked an office cleaning visit?

You’re always welcome to cancel an office cleaning visit.

We only ask that you contact CUSTOM MAIDS’ Toronto Office 48 business hours prior to the cleaning visit
(so we have the lead time necessary to ensure our cleaner is booked elsewhere).
 

How will my Office Cleaner gain access to my business premises?

We’re happy to accommodate any entry arrangement that’s comfortable for you.

Businesses that schedule commercial cleaning visits outside of their normal business hours often arrange to have someone meet the cleaner at their business premises to let her in. Other businesses provide Custom Maids with a key so the cleaner can access their premises independently..

Just let us know an entry arrangement that will work for you and we’ll be happy to oblige.

If I provide Custom Maids with a key, will it be safe?

Yes.  Your key will be very secure.

 

WHEN YOUR KEY IS RECEIVED BY THE CUSTOM MAIDS OFFICE :

•    Your key will be labelled with a reference number only ;

•    The name associated with your key’s reference number will be
recorded separately in Custom Maids' encrypted database ;

•    Your Key will be stored in the company vault between visits; and

•    When your key is needed for cleaning, it will be "signed out"
      and "signed back in" by your office cleaner.
 

Do I need to provide cleaning supplies for my Office Cleaning Services?

Yes. Your office cleaner will use your cleaning supplies.

But the good news is :

OUR PRICE POINT REFLECTS THIS APPROACH!

 If you compare our office cleaning prices with those of traditional commercial cleaning firms or house cleaning services that travel in crews with cars and supplies, you’ll see just how competitive our rates are. We don’t think you’ll mind picking up five or six cleaning supplies in order to capitalize on the cost saving that CUSTOM MAIDS offers.

 When you schedule your first Office Cleaning Service, 
we’ll inform you of the Cleaning Products you’ll need to have on hand for the cleaning.

(You probably already have most of them at your office.)

Beyond the first visit, we’ll let you know occasionally when an item needs replenishing.
 

What forms of payment do you accept for Commercial Cleaning Services?

Custom Maids accepts only electronic payments :

Visa, MasterCard, American Express, Discover, Visa Debit and MasterCard Debit.

Prior to your first office cleaning service, your credit card information will be taken by telephone
and recorded in Custom Maids' encrypted database.

AFTER each cleaning service, your credit card will be charged.
(We DO NOT process credit card payments in advance of your commercial cleaning services.)

Are your Office Cleaning Services in Toronto completely Guaranteed?

YES, OUR SERVICE IS BACKED BY A 100% GUARANTEE OF SATISFACTION.

You have no reason to expect disappointment with Custom Maids.
After 46 years as the market leader, poor cleaning is “not our brand.”

But if you or the new occupant or your property manger are not 100% ecstatic with our Move-Out Cleaning Services, just let us know within 48 hours and we’ll be back to fix the problem immediately.

We don’t want to clean your office once today.

We want to be your Professional Office Cleaning Service for months and years to come.
 

We want to be your cleaning service for months and years to come.

CUSTOM MAIDS

SMALL OFFICE CLEANING SERVICES
TORONTO

Serving Toronto, North York Etobicoke and Scarborough

Commercial Cleaning Services for Toronto

offices needing quality “house cleaning,”

not just light office cleaning. 

If your business rents office space in a large public building, your rental agreement likely includes nightly office cleaning service. At some point each evening, a man or woman probably enters your suite to give the place a quick vacuuming, pass a rag over any uncluttered surfaces, and empty your waste baskets.


Of course, if your business operates out of a retail space or private space that you rent or own, then even these minimal commercial cleaning services will not be available to you.

Our Small Office Cleaning Service in Toronto

offers a different kind of commercial cleaning.

CUSTOM MAIDS is, primarily, a “House Cleaning Service,” and (ironically) that’s what makes our Office Cleaning Services the ideal choice for hundreds of small Toronto offices and retail outlets.

As “House Cleaners” our standard cleaning procedures include things like . . .

Cleaning all pictures on walls; polishing all furniture (moving and dusting all items);
thoroughly vacuuming all floors; damp mopping all exposed floors;
wiping down door frames, door knobs and light switches;
washing baseboards and window sills ; removing spots from walls and windows;
and, of course, thoroughly cleaning bathrooms and kitchens.

This is the level of cleaning service that Toronto residents demand for their homes . . .
and we apply these same standards to our commercial cleaning services for offices and retail outlets! 
 

Our Commercial Cleaning in Toronto
offers a higher standard of office cleaning.

If you’re looking for a commercial cleaning solution that will deliver a “thorough house cleaning” to your office or retail space on every visit, then look no further than CUSTOM MAIDS’ Professional Office Cleaning Service.

You can schedule a one-time cleaning of your office or retail space. Or you can have us in occasionally on an “as-needed” basis. If you’d like to set up regular ongoing commercial cleaning services, we can provide that too - daily, twice weekly, weekly, bi-weekly or monthly.

Whatever your need, we have a customized commercial cleaning solution for you. 
 

Our Office Cleaning Services
are delivered by one cleaner only
whom you’ll come know and trust.

We never send teams or crews of cleaners into an office unattended. When you schedule your first office cleaning service, we’ll select one qualified cleaner to serve your business.

We have spent 46 years building our staff. And today, our Toronto cleaning service staff is comprised largely of traditional cleaning ladies who have had many years of cleaning experience prior to joining CUSTOM MAIDS and have been in positions of trust for most of their lives.

 

Once you’re settled and satisfied with one of our professional office cleaners, we like to send that same cleaner back to you each time.  Whether you use our commercial cleaning services regularly or occasionally, you’ll have your own office cleaner – someone you trust and who understands your expectations of your office cleaning service.

Our Commercial Cleaning Services
protect you from exposure of every kind.

As all members of our cleaning service staff are employees of our cleaning company,
we assume full responsibility for any cleaner assigned to your office 

and for your office when you’re not there.

ALL CUSTOM MAIDS CLEANING SERVICE STAFF-MEMBERS :

•    have been rigorously vetted from a pool of some 1,200 candidates 
      who apply to Custom Maids each year ;
•    have completed Custom Maids’ Cleaning Service Training Program ;
•    have undergone extensive background checks ;
•    have been bonded by Custom Maids ;
•    are covered by Worker's Compensation (in the event of injury in your home) ;
•    are covered by Comprehensive Liability Insurance (in the event of damage) ;
•    are legally employable, and eligible for all benefits pursuant to legal employment
(statutory holiday pay, vacation pay, employment insurance, etc).

We offer you the assurance of an experienced and a qualified commercial cleaner,
while eliminating all the risks associated with direct employment.

As all members of our cleaning service staff are employees of our cleaning company,
we assume full responsibility for any cleaner assigned to your office 

and for your office when you’re not there.

ALL CUSTOM MAIDS CLEANING SERVICE STAFF-MEMBERS :

•    have been rigorously vetted from a pool of some 1,200 candidates 
      who apply to Custom Maids each year ;
•    have completed Custom Maids’ Cleaning Service Training Program ;
•    have undergone extensive background checks ;
•    have been bonded by Custom Maids ;
•    are covered by Worker's Compensation (in the event of injury in your home) ;
•    are covered by Comprehensive Liability Insurance (in the event of damage) ;
•    are legally employable, and eligible for all benefits pursuant to legal employment
(statutory holiday pay, vacation pay, employment insurance, etc).

We offer you the assurance of an experienced and a qualified commercial cleaner,
while eliminating all the risks associated with direct employment.

CUSTOM MAIDS

OFFICE CLEANING TORONTO . . .
because we have the experience!

Established in 1978, we are the first and original Toronto House Cleaning Service. We’ve spent almost 5 decades perfecting our residential and commercial cleaning services and we have the experience to meet the cleaning needs of your small business.


We hope you’ll try our service and let one of our commercial cleaners
demonstrate the standard of excellence that our customers have come to expect.

CUSTOM MAIDS

SMALL OFFICE CLEANING SERVICES 
AND COMMERCIAL CLEANING SERVICES 

Cleaning Offices for Toronto Small Businesses since 1978

Join the hundreds of small businesses that have their 
offices cleaned by CUSTOM MAIDS.

Book your First AirBnB 

Cleaning Service now 

Call us today to discuss

your AirBnB Cleaning Needs

 We’re ready to respond to your needs immediately.

The Custom Maids  Team

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Toronto Original Cleaning Service since 1978 

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