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FREQUENTLY ASKED QUESTIONS

ABOUT CUSTOM MAIDS HOUSE CLEANING SERVICES

How many House Cleaners do you send into my home?

WE SEND ONE HOUSE CLEANER ONLY.

We never send teams or crews of house cleaners into your home.

Whether you use the service regularly or just occasionally, you will have your own cleaning person -

someone you are comfortable with and who understands your expectations of your house cleaning service.

What are the qualifications of a Custom Maids House Cleaner?

Our house cleaning staff is comprised largely of traditional cleaning ladies
who have been in positions of trust for many years before joining our staff

To us, the ideal cleaning lady (or man) is one who comes to us with years of prior house cleaning experience and verifiable references. Notwithstanding their prior qualifications, all new recruits are required to complete Custom Maids’ House Cleaner Service Training before joining our staff. And, once employed, our standards are maintained through an ongoing program of training and supervision.

Why choose Custom Maids over a private cleaning person?

Custom Maids provides you with "your own cleaning person,"
while eliminating all the risks associated with direct employment.

As all house cleaners are employees of our cleaning company . . .

WE ASSUME FULL RESPONSIBILITY FOR ANY HOUSE CLEANER ASSIGNED TO YOUR HOME
AND FOR YOUR HOME WHEN YOU ARE NOT THERE.

ALL CUSTOM MAIDS HOUSE CLEANERS :

•    have been rigorously vetted from a pool of some 1,200 candidates 
      who apply to Custom Maids each year ;

•    have completed Custom Maids’ House Cleaner Service Training Program ;

•    have undergone extensive background checks ;

•    and been bonded by Custom Maids ;

•    are covered by Worker's Compensation (in the event of injury in your home) ;

•    are covered by Comprehensive Liability Insurance (in the event of damage) ;

•    are legally employable, and eligible for all benefits pursuant to legal employment       (statutory holiday pay, vacation pay, employment insurance, etc).

Our product is "peace-of-mind."

 

You are offered the assurance of an experienced and qualified cleaning person,

together with all the protections necessary to save you from exposure of every kind.

Do I need to use your house cleaning service 
on a regular, ongoing basis?

It is entirely up to you how often you use our house cleaning services.

Many clients use the service regularly on a weekly, bi-weekly, or monthly, basis.
And thousands of people use Custom Maids one time or just occasionally.

Whatever your need, we’re here to accommodate.

On what days of the week may I schedule my house cleanings?

Custom Maids’ house cleaners serve their clients 7 days a week, Monday through Sunday.

At what time will my house cleaner arrive at my home?

Morning cleaning visits are scheduled for an arrival time of 8am to 8:30am.

Afternoon visits are scheduled for a 1pm to 2pm arrival.

House Cleanings exceeding 5 hours must be scheduled for morning arrival.
 

Depending on the location and size of your home,
we may be able to make slight adjustments to these arrival times.

How will my House Cleaner gain access to my home?

We are happy to accommodate any entry arrangement which is convenient and comfortable for you.

Many clients are at home to let in their house cleaner.
They may remain in the home while their maid is working, or leave for work
once their maid has arrived (leaving instructions for locking up).

Many clients make alternative entry arrangements.
Some hide a key for their house cleaner; some leave a key with a neighbour; and those in condominiums and apartments often leave a key with their concierge or security desk.

And hundreds of clients provide Custom Maids with a key to access their home.

Just let us know an entry arrangement which will work for you and we will be happy to oblige

If I provide Custom Maids with a key, will it be safe?

YES.  YOUR KEY WILL BE VERY SECURE.

WHEN YOUR KEY IS RECEIVED BY THE CUSTOM MAIDS OFFICE :

•    Your key will be labelled with a reference number only ;

•    Your name and address will be recorded separately in 
      Custom Maids' encrypted database ;

•    Your key will be stored in the company vault ; and

•    When your key is needed for cleaning, it will be "signed out"
      and "signed back in" by your house cleaner.

What if I need to cancel my cleaning service 
after I’ve booked a house cleaning visit?

You are always welcome to cancel a house cleaning visit.

We only ask that you contact the Custom Maids Office 48 business hours prior to the cleaning visit (so we have the lead time necessary to ensure your house cleaner is booked elsewhere during your absence).

What House Cleaning Services to you provide?

IF IT'S HOUSEWORK, WE DO IT!

That means ‘GENERAL’ HOUSE CLEANING SERVICES
like dusting, vacuuming, changing beds, cleaning bathrooms, cleaning kitchen exteriors and washing dishes.

But it also means ‘MAJOR JOBS,’
like scrubbing floors, cleaning out ovens, cleaning out fridges, washing windows, and doing laundry.

CUSTOM MAIDS HOUSE CLEANERS DO ALL THESE THINGS!  NOT JUST LIGHT HOUSEKEEPING.

(See OUR SERVICES for a comprehensive listing of our house cleaning services.

Does Custom Maids offer Move-In Cleaning Services 
and Move-Out Cleaning Services

Yes, we do.

Custom Maids house cleaners are extensively trained in ‘Vacancy Cleaning Service’ procedures.

At what time will my house cleaner arrive at my home?

Yes. Your house cleaner will use your cleaning supplies.

Custom Maids house cleaners do not travel in crews with cars and equipment.
We provide traditional "one-cleaning-person-to-a-home" service.
Your house cleaner will reach you by public transit, making the transport of cleaning supplies prohibitive.

The good news is : our price point reflects this approach.

Perhaps surprisingly (given Custom Maids' market position), our rates are exceptionally competitive!
Try our RATE CALCULATOR.  We’re sure you’ll be impressed.

Moreover, at a time of increased concern over the spread of germs and viruses,
our approach offers you complete control over the supplies and equipment and being used in your home.

•    You have no worries about vacuum cleaners and toilet brushes being used in multiple homes ;

•    If you have young children, you have no concerns about 
    unwanted chemicals being introduced into your home ;

•    And you are free to purchase eco-friendly products as you see fit

What forms of payment does Custom Maids accept?

Custom Maids accepts only electronic payments :

Visa, MasterCard, American Express, Discover, Visa Debit and MasterCard Debit.

Prior to your first house cleaning visit, your credit card information will be taken by telephone
and recorded in Custom Maids' encrypted database.

AFTER each cleaning visit, your credit card will be charged.

(We DO NOT process credit card payments in advance.)

Am I required to sign a contract?

No.  Our clients are under no contractual obligation to Custom Maids.

Are Custom Maids’ Cleaning Services Guaranteed?

YES, OUR SERVICE IS BACKED BY A 100% GUARANTEE OF SATISFACTION.

You have no reason to expect disappointment with Custom Maids.
After 46 years as the market leader, poor cleaning is “not our brand.”

But if you are not 100% ecstatic with the service you receive,
just let us know within 48 hours and we’ll be back to fix the problem immediately.

That’s our promise.

We don’t want to clean your house just once today.

We want to establish a long and pleasant association 
that will last for months and years to come.

CUSTOM MAIDS

HOUSE CLEANING TORONTO

FAQ

CUSTOM MAIDS

HOUSE CLEANING SERVICES TORONTO.

Your trusted source for a Toronto House Cleaner since 1978.

Experience the Best House Cleaning Services in Toronto.

Join the thousands of Toronto Residents who have their
Houses, Condos and Apartments cleaned by Custom Maids

Book your First
Cleaning Service now 

Book your First
Cleaning Service now 

 We’re ready to respond to your needs immediately.

The Custom Maids  Team

Our Cleanging Service

House Cleaning Services

Condo Cleaning Services

Apartment Cleaning Services

Move Out Cleaning Services

Move In Cleaning Services

Cleaning Services for Senior

Deep Cleaning / Spring Cleaning

Rate Calculator

Calculate your Cleaning Cost

Toronto Original Cleaning Service since 1978 

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