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FREQUENTLY ASKED QUESTIONS

ABOUT CUSTOM MAIDS AIRBNB CLEANING SERVICES

  • WE WILL SEND ONE CLEANER ONLY.
    We never send teams or crews of cleaners into a private AirBnB.

    We send two cleaners to an AirBnB only when time is limited between guests and the cleaning must be completed in an exceptionally short period of time.

  • Our AirBnB Cleaning Service Staff is comprised largely of traditional cleaning ladies who have had many years of cleaning experience prior to joining CUSTOM MAIDS, and have been in positions of trust for most of their lives.

    Notwithstanding their prior qualifications, all cleaning staff have completed CUSTOM MAIDS’ Cleaner Service Training Program, which includes a component on AirBnB Cleaning Services. And, once employed, our standards are maintained through an ongoing program of training and supervision.

  • By using CUSTOM MAIDS, you eliminate all risks associated with direct employment.

    As all of our Toronto AirBnB Cleaning Service Staff are employees of our Cleaning Company . . .​

    WE ASSUME FULL RESPONSIBILITY FOR ANY CLEANER ASSIGNED TO YOUR AIRBNB
    AND FOR YOUR AIRBNB WHEN YOU’RE NOT THERE.

    ALL CUSTOM MAIDS AIRBNB CLEANING SERVICE STAFF:

    • are screened from a pool of some 1,200 candidates each year;

    • have completed CUSTOM MAIDS’ AirBnB Cleaner Service Training Program;

    • have undergone extensive background checks;

    • are fully bonded by CUSTOM MAIDS;

    • are covered by Worker's Compensation (in the event of injury in your AirBnB);

    • are covered by Comprehensive Liability Insurance (in the event of damage);

    • are legally employable, and eligible for all benefits pursuant to legal employment (statutory holiday pay, vacation pay, employment insurance, etc).

    You’re offered AirBnB Cleaning Services by an experienced and qualified cleaning person,
    together with all the protections necessary to save you from exposure of every kind.

  • It's entirely up to you how often you use our AirBnB Cleaning Services.

    Most AirBnB Hosts use our Cleaning Services strictly on an as-needed basis (scheduling visits each time a guest checks out or a new guest checks in).

    However, during periods when you have a long-term guest or the premises are vacant for an extended time, you may wish to have Cleaning Services on a regular basis - daily, twice-weekly, weekly, bi-weekly or monthly.

    Whatever your need, we’re here to accommodate.

  • Our Toronto AirBnB Cleaning Services are offered 7 days a week, Monday through Sunday.

    Morning cleaning visits are typically scheduled for an arrival time of 8am to 8:30am.
    Afternoon visits are usually scheduled for a 1pm to 2pm arrival

    But, of course, these arrival times are flexible, dependent on the check-out and check-in times of your guests.

  • We’re happy to accommodate any entry arrangement that’s comfortable for you.

    Many AirBnB Hosts hide a key for their Cleaner or leave a key with a neighbour. Those with condo or apartment units often leave a key with the concierge or security desk. And, of course, many Hosts provide us with a key so we can always access their AirBnB on short notice.

    Just let us know an entry arrangement that will work for you and we’ll be happy to oblige.

  • YES.  YOUR KEY WILL BE VERY SECURE.

    WHEN YOUR KEY IS RECEIVED BY CUSTOM MAIDS' TORONTO OFFICE :

    • Your key will be labelled with a reference number only;

    • The name associated with your key’s reference number will be recorded separately in CUSTOM MAIDS' encrypted database;

    • Your key will be stored in the company vault; and

    • When your key is needed for cleaning, it will be "signed out" and "signed back in" by your AirBnB Cleaner.

  • You’re always welcome to cancel an AirBnB cleaning visit.

    We only ask that you contact CUSTOM MAIDS’ Toronto Office 48 business hours prior to the cleaning visit (so we have the lead time necessary to ensure our AirBnB Cleaner is booked elsewhere).

  • Yes. Your AirBnB Cleaner will use your cleaning supplies.

    AND THE GOOD NEWS IS:

    OUR PRICE POINT REFLECTS THIS APPROACH!

    If you compare our AirBnB cleaning service prices with the prices of team cleaning services that travel in crews with cars and equipment, you’ll see just how affordable we are!

    We don’t expect that you’ll mind picking up five or six cleaning products in order to take advantage of the cost savings available to you at CUSTOM MAIDS.

    Before your first AirBnB cleaning visit, please ensure that the necessary cleaning supplies are at the premises.

    (See our List of  12 Essential Cleaning Products  above.)

    Beyond the first visit, we’ll let you know occasionally when an item needs replenishing.

  • CUSTOM MAIDS accepts only electronic payments :
    Visa, MasterCard, American Express, Discover, Visa Debit and MasterCard Debit.

    Prior to your first AirBnB Cleaning Service, your credit card information will be taken by telephone and recorded in CUSTOM MAIDS' encrypted database.

    AFTER each Cleaning Service, your credit card will be charged.  (We DO NOT process credit card payments in advance of your AirBnB Cleaning Service.)

  • No.  Our clients are under no contractual obligation to use our AirBnB Cleaning Services.

  • YES, OUR AIRBNB CLEANING SERVICES ARE BACKED BY A

    100% ABSOLUTE GUARANTEE OF SATISFACTION.

    You have no reason to expect disappointment with CUSTOM MAIDS. After 46 years as the market leader, poor cleaning is “not our brand.”

    But if you or your guest is not 100% ecstatic about the cleanliness of your AirBnB, just let us know and we’ll be back to fix the problem immediately.

    We’re committed to protecting your professional image and we’ll do everything we can to help you earn a 5-star rating from your guests.

    That’s our promise.

    We know there are plenty of Cleaning Companies in Toronto offering AirBnB Cleaning Services.
    We don’t want to just deliver you an AirBnB Cleaning Service today. We want to be the Toronto Cleaning Company you turn to for months and years to come.

HOW MUCH DOES AIRBNB CLEANING COST?
Move-In Cleaning Services Rates (including HST)
Houses and Townhouses

Standard House (up to 1,600 sq ft)

Does not exceed: 
2 Levels / 3 Bdrms / 2 Bthrms 
Kitchen / Living Rm / Dining Rm
   

6 hours
$ 300

Intermediate House (1,600 to 2,000 sq ft)

All of the above
1 Additional Rm (Rec Rm, Office, Den, etc)
+ (Perhaps) 1 Additional Bathrm-Powder Rm    

7 hours
$ 350

Large House (2,000 to 2,500 sq ft)

Exceeds above Levels and/or Rms

8 hours
$ 400

Larger House (2,500 to 3,000 sq ft)

9 hours
$ 450

Very Large House (Greater than 3,000 sq ft)

10 hours
$ 500

Condos, Apartments and Lofts

Bachelor / 1 Bathroom

(up to 500 sq ft)

4 hours
$ 200

1 Bedroom/ 2 Bathrooms-Powder Rooms

(up to 1,000 sq ft)

4.5 hours
$ 225

2 Bedrooms/ 1 Bathroom-Powder Room

(up to 1,000 sq ft)

4.5 hours
$ 225

2 Bedrooms/ 2 Bathrooms-Powder Rooms

(up to 1,600 sq ft)

5 hours
$ 250

3 Bedrooms / 1 or 2 Bathrooms-Powder Rooms

(up to 1,600 sq ft)

5 hours
$ 250

2 Levels (1, 2 or 3 Bedrooms)

(up to 1,600 sq ft)

5 hours
$ 250

2 Levels (1, 2 or 3 Bedrooms)

(1,600 to 2,000 sq ft)

6 hours
$ 300

2 Levels (1, 2 or 3 Bedrooms)

(2,000 to 2,500 sq ft)

7 hours
$ 350

Book Your AirBnB Cleaning Service Now

Air BnB Cleaning Supplies List

Please have the following  12 ESSENTIAL CLEANING PRODUCTS  on hand for your CUSTOM MAID :

  1. Dishwashing Liquid​

  2. Laundry Detergent

  3. Fabric Softener

  4. Glass Cleaner  (such as Windex)

  5. Bathroom Cleanser  (such as Spray Vim or Greenworks)

  6. Liquid All-Purpose Cleaner  (such as Pine-Sol or Mr Clean)

  7. Easy-Off Oven Cleaner  (NOT 'overnight' version)

  8. S.O.S. Pads  (for inside oven)

  9. Rough-Sided Sponges  (for kitchen appliances)

  10. J-Cloths or Cloth Rags  (alternatively, microfibre cloths)

  11. Paper Towels

  12. Garbage Bags 

 Optional Items :

Stainless Steel Cleaner or Baby Oil  (for stainless steel appliances)

Natural Stone Cleaner  (for Marble/Granite countertops and tiles)

Ceramic Stovetop Cleaner  (such as Cerama Bryte)

Hardwood Floor Cleaner  (such as Bona or Murphy Oil Soap)

PLEASE ENSURE THAT THE FOLLOWING ARE ON THE PREMISES:

•  Bucket/Pail  (alternatively, Plastic Garbage Can)

•  Floor Mop   

•  Vacuum Cleaner  (alternatively, Broom and Dustpan)

•  Sturdy Chair or Step-Stool (for hard-to-reach places)

Unless otherwise specified,

your AirBnB Cleaner will complete the following

AIRBNB CLEANING SERVICES CHECKLIST

to ensure a premium guest experience.

BATHROOM(S)

•   Clean Sink(s), Vanity and Mirrors

•   Clean Inside/Outside Medicine Cabinet

•   Clean Inside/Outside Cabinets and Drawers

•   Clean Toilet

•   Clean Bathtub and Tiles

•   Clean Shower Stall and Shower Doors

•   Wash Baseboards and Window Sills

•   Wipe Down Door Frames and Door Knobs

•   Wipe Light Switches

•   Remove Spots from Walls

•   Remove Spots from Windows

•   Wash Floor

•   Launder Towels, Face Cloths and Bath Mat

•   Remove Debris left behind by guest

KITCHEN

•   Wash and Put Away Dishes

•   Clean Inside/Outside Stove and Hood

•   Clean Inside/Outside Fridge and Dishwasher

•   Clean Inside/Outside Microwave

•   Clean Small Appliances on Countertops

•   Clean Countertops, Backsplash and Sink(s)

•   Clean Inside/Outside Cupboards and Drawers

•   Wipe Down Door Frames and Door Knobs

•   Wipe Light Switches

•   Wash Baseboards and Window Sills

•   Remove Spots from Walls and Windows

•   Wash Floor

•   Launder Dish Cloths and Dish Towels

•   Remove Food Stuffs and Debris left behind by guest

LIVING AREAS AND BEDROOMS

•   Clean Pictures and Mirrors on Walls

•   Dust /Polish Furniture

•   Vacuum Upholstered Furniture

•   Vacuum Carpets and Floors

•   Damp Mop Exposed Floors

•   Wash Baseboards and Window Sills

•   Wipe Down Door Frames and Door Knobs

•   Wipe Light Switches

•   Remove Spots from Walls and Windows

•   Launder Bed Sheets and Pillow Cases

•   Remake Beds

•   Remove Debris left behind by guest

ENTIRE SPACE

​ENSURE THAT SPACE IS SET UP FOR NEW GUEST 

•   All Furniture set squarely in appropriate places

•  Lamps and Ornaments placed to display nicely

•   Pillows and Throw Cushions attractively positioned

•   All Garbage removed from premises

FOLLOWING COMPLETION OF CLEANING

REPORT:

•   Any damages by departed guest

•   Any personal items left behind by guest

•   Issues that may negatively impact the next guest.

Windows

Cleaners are often pressed for time at AirBnB Cleanings. With this in mind, windows are left as the last priority.  Should there be time remaining, the Cleaner will wash as many windows as time allows.

If having the windows washed is a necessity, then additional time should be booked.

PLEASE NOTE : 

As part of our normal routine, Cleaners always remove obvious spots from windows throughout the space.

CUSTOM MAIDS

AIRBNB CLEANING SERVICES TORONTO

Your trusted source for a Toronto AirBnB Cleaner since 1978

To experience the Best

AirBnB Cleaning Services in Toronto . . .

Book your first AirBnB
Cleaning Service now  

 Call us today to discuss your
AirBnB Cleaning needs.

 We’re ready to respond to your needs immediately.

Monday through Friday,  8am to 5pm

The Custom Maids  Team

Relax while we clean your AirBnB.

​Hosting an AirBnB or renting out a vacation property can be a rewarding experience. But keeping your space clean is a different story. At times, you may find yourself feeling more like a maid than an AirBnB host. 

At CUSTOM MAIDS, we’re happy to help you whip your rental into shape between guests,

 so you can make a great first-impression and  “WOW” your guests every time.

Our AirBnB Cleaning Services can Boost your Ratings.

We all know that “cleanliness” is an important key to getting glowing reviews and ensuring future bookings . . . and CUSTOM MAIDS is the local authority in that department!

Established in 1978, we’re Toronto’s First and Original Maid Service. We’ve spent almost five decades perfecting our cleaning services and we have the expertise to help you reach your goals.

When you partner with us, we’ll do all we can to help you elevate your AirBnB game and boost your 5-Star ratings.

Our AirBnB Cleaning Services are
Reliable and Affordable.

If your property is frequently booked out, we know that your window of time between guests is limited. For this reason, we’ll always be on time and we’ll never, ever cancel at the last minute. With Custom Maids, you have the assurance that your guests will always arrive to a spotless space and have a hotel-like experience.

And, perhaps surprisingly, our rates are exceptionally competitive!  We invite you to use our Rate Calculator to establish your AirBnB Cleaning Service Cost. We’re sure you’ll be impressed!

CUSTOM MAIDS

Toronto's Original Maid Service, since 1978

SHORT-TERM RENTAL & 
AIRBNB CLEANING SERVICES TORONTO

​Serving Toronto, Etobicoke, North York and Scarborough

Premium Vacation Rental Cleaning
for AirBnB Hosts

Our Cleaning for Special Purposes

Decluttering and Organizing

Unpacking Services

Special Event Cleaning

Post-Construction Cleaning

AirBnB Cleaning Services

Real Estate Home Staging Cleaning

Small Office Cleaning Services

Calculate your Cleaning Cost

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