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FREQUENTLY ASKED QUESTIONS

ABOUT CUSTOM MAIDS HOUSE CLEANING SERVICES

  • WE SEND ONE CLEANER ONLY.
    We never send teams or crews of cleaners into your private home.

    Whether you use our House Cleaning Services regularly or just occasionally, you’ll have your own cleaning person – someone familiar with you and your expectations of your Cleaning Service.

  • Our House Cleaning Service Staff is comprised largely of traditional cleaning ladies who have had many years of cleaning experience prior to joining CUSTOM MAIDS, and have been in positions of trust for most of their lives. 

    Notwithstanding their prior qualifications, all cleaning staff have completed CUSTOM MAIDS’ House Cleaner Service Training Program before joining our staff. And, once employed, our standards are maintained through an ongoing program of training and supervision.

  • By using CUSTOM MAIDS, you eliminate all risks associated with direct employment.

    As all of our House Cleaning Service Staff are employees of our Cleaning Company . . .

    WE ASSUME FULL RESPONSIBILITY FOR ANY HOUSE CLEANER ASSIGNED TO YOUR HOME
    AND FOR YOUR HOME WHEN YOU’RE NOT THERE.

    ALL CUSTOM MAIDS HOUSE CLEANING SERVICE STAFF:

    • are screened from a pool of some 1,200 candidates each year;

    • have completed CUSTOM MAIDS’ House Cleaner Service Training Program;

    • have undergone extensive background checks;

    • are fully bonded by CUSTOM MAIDS;

    • are covered by Worker's Compensation (in the event of injury in your home);

    • are covered by Comprehensive Liability Insurance (in the event of damage);

    • are legally employable, and eligible for all benefits pursuant to legal employment (statutory holiday pay, vacation pay, employment insurance, etc).

    You’re offered House Cleaning Services by an experienced and qualified cleaning person, together with all the protections necessary to save you from exposure of every kind.

  • It’s entirely up to you how often you use our House Cleaning Services.

    Many clients use the service regularly on a weekly, bi-weekly, or monthly basis. Thousands of people use CUSTOM MAIDS just occasionally on an as-needed basis. And others have us in only one time.

    Whatever your need, we’re here to accommodate.

  • Our Toronto House Cleaning Services are offered 7 days a week, Monday through Sunday.

    Morning cleaning visits are scheduled for an arrival time of 8am to 8:30am.

    Afternoon visits are scheduled for a 1pm to 2pm arrival.

    House Cleanings exceeding 5 hours must be scheduled for morning arrival.

    Depending on the location and size of your home, we may be able to make slight adjustments to these arrival times.

  • We’re happy to accommodate any entry arrangement that’s comfortable for you.

    Many clients let in their House Cleaner before leaving for work. Some hide a key for their House Cleaner or leave a key with a neighbour. Those in condos or apartments often leave a key with their concierge or security desk. And many clients deliver us a key at CUSTOM MAIDS’ Toronto office. 

    Just let us know an entry arrangement that will work for you and we’ll be happy to oblige.

  • YES.  YOUR KEY WILL BE VERY SECURE.

    WHEN YOUR KEY IS RECEIVED BY CUSTOM MAIDS' TORONTO OFFICE :

    • Your key will be labelled with a reference number only;

    • The name associated with your key’s reference number will be recorded separately in CUSTOM MAIDS' encrypted database;

    • Your key will be stored in the company vault; and

    • When your key is needed for cleaning, it will be 'signed out' and 'signed back in' by your House Cleaner.

  • You’re always welcome to cancel a House Cleaning visit.

    We only ask that you contact CUSTOM MAIDS’ Toronto Office 48 business hours prior to the House Cleaning visit (so we have the lead time necessary to ensure your House Cleaner is booked elsewhere).

  • Yes, we do.

    Our Toronto House Cleaners are extensively trained in ‘Vacancy Cleaning Service’ procedures.

    See  Move-In Cleaning Services  or  Move-Out Cleaning Services  for details of our Vacancy House Cleaning Services in Toronto.

  • Yes. Your House Cleaner will use your cleaning supplies.

    AND THE GOOD NEWS IS:

    OUR PRICE POINT REFLECTS THIS APPROACH!

    If you compare our House Cleaning Service prices with the prices of team cleaning services that travel in crews with cars and equipment, you'll see just how affordable we are! 

    We don’t expect that you’ll mind picking up five or six cleaning products in order to take advantage of the cost savings available to you at CUSTOM MAIDS.

    At a time of increased concern over the spread of germs and viruses, our approach offers you complete control over the supplies and equipment being used in your home.

    • You have no worries about vacuum cleaners and toilet brushes being used in multiple homes;

    • If you have young children, you have no concerns about unwanted chemicals in your home;

    • And you’re free to purchase eco-friendly products as you see fit.

    See our list of  7 Essential Cleaning Products  above.

  • CUSTOM MAIDS accepts only electronic payments :
    Visa, MasterCard, American Express, Discover, Visa Debit and MasterCard Debit.

    Prior to your first House Cleaning Service, your credit card information will be taken by telephone and recorded in CUSTOM MAIDS' encrypted database.

    AFTER each Cleaning Service, your credit card will be charged.  (We DO NOT process credit card payments in advance of your House Cleaning Service.)

  • No.  Our clients are under no contractual obligation to use our House Cleaning Services.

  • YES, OUR HOUSE CLEANING SERVICES ARE BACKED BY A

    100% ABSOLUTE GUARANTEE OF SATISFACTION.

    You have no reason to expect disappointment with CUSTOM MAIDS. After 46 years as the market leader, poor cleaning is “not our brand.”

    But if you are not 100% ecstatic with the House Cleaning Service that you receive, just let us know within 48 hours and we’ll be back to fix the problem immediately.

    That’s our promise.

    We know there are plenty of House Cleaning Companies in Toronto.

    Our hope is to establish a long and pleasant association and be YOUR Toronto House Cleaning Company for months and years to come.

HOW MUCH DOES HOUSE CLEANING COST?
House Cleaning Services Rates (including HST)

Standard House (up to 1,600 sq ft)

Does not exceed: 
2 Levels / 3 Bdrms / 2 Bthrms 
Kitchen / Living Rm / Dining Rm
   

4 hours
$ 200

Intermediate House (1,600 to 2,000 sq ft)

All of the above
1 Additional Rm (Rec Rm, Office, Den, etc)
+ (Perhaps) 1 Additional Bathrm-Powder Rm    

5 hours
$ 250

Large House (2,000 to 2,500 sq ft)

Exceeds above Levels and/or Rms

6 hours
$ 300

Larger House (2,500 to 3,000 sq ft)

7 hours
$ 350

Very Large House (Greater than 3,000 sq ft)

8 hours
$ 400

Book Your First Cleaning now

House Cleaning Supplies List

Please have the following  7 ESSENTIAL CLEANING PRODUCTS  on hand for your Custom Maid :

  1. Glass Cleaner  (such as Windex)

  2. Furniture Polish  (if you like it used)

  3. Bathroom Cleanser  (such as Spray Vim or Greenworks)

  4. Liquid All-Purpose Cleaner  (such as Pine-Sol or Mr Clean)

  5. Rough-Sided Sponges  (for kitchen appliances)

  6. J-Cloths or Cloth Rags  (alternatively, microfibre cloths)

  7. Paper Towels

 Optional Items :

Stainless Steel Cleaner or Baby Oil  (for stainless steel appliances)

Natural Stone Cleaner  (for Marble/Granite countertops and tiles)

Ceramic Stovetop Cleaner  (such as Cerama Bryte)

Hardwood Floor Cleaner  (such as Bona or Murphy Oil Soap)

Bucket/Pail  (alternatively, Plastic Garbage Can)    /    Floor Mop    /    Vacuum Cleaner  (alternatively, Broom and Dustpan)

    Left with no instructions,

your House Cleaner will complete the following

HOUSE CLEANING CHECKLIST

General Cleaning

BATHROOM(S)

  • Clean Sink(s), Vanity and Mirrors

  • Clean Outside Cabinets and Drawers

  • Clean Toilet

  • Clean Bathtub and Tiles

  • Clean Shower Stall and Shower Doors

  • Wipe Down Door Frames, Door Knobs and Light Switches 

  • Remove Spots from Walls

  • Wash Window Sills and Baseboards

  • Wash Floor

  • Empty Garbage

  KITCHEN

  • Wash and Put Away Dishes

  • Clean Outside Stove and Hood

  • Clean Outside Fridge and Dishwasher

  • Clean Inside/Outside Microwave 

  • Clean Small Appliances on Countertops

  • Clean Countertop, Backsplash and Sink(s)

  • Clean Outside Cupboard Doors and Drawers

  • Wipe Down Door Frames, Door Knobs and Light Switches 

  • Remove Spots from Walls

  • Wash Window Sills and Baseboards

  • Wash Floor

  • Empty Garbage

  LIVING AREAS AND BEDROOMS

  • Tidy Up

  • Make or Change Beds

  • Clean Pictures and Mirrors on Walls

  • Dust/Polish Furniture

  • Vacuum Upholstered Furniture

  • Vacuum Carpets and Floors

  • Damp Mop Exposed Floors

  • Wipe Down Door Frames, Door Knobs and Light Switches

  • Remove Spots from Walls

  • Wash Baseboards and Window Sills

  • Remove all Garbage

Unmade beds will be made up.

If you would like any of the beds changed, simply set out folded sheets (on the beds needing changing).

+
Plus

One Major Job

ONE MAJOR CLEANING TASK

(OVER AND ABOVE THE GENERAL CLEANING)

  • Clean Out Oven

  • Clean Out Fridge

  • Wash Windows

  • Do Laundry

  • Or another house cleaning task of your choosing

The first time we visit your home, it is advisable to have your Custom Maid concentrate on a thorough General Cleaning.

But after the initial visit (should you go on to become a regular customer), your Cleaner will be able rotate Major Jobs, thereby maintaining your home on an ongoing basis.

CUSTOM MAIDS

HOUSE CLEANING SERVICES TORONTO

Your trusted source for a Toronto House Cleaner since 1978

Experience the Best House Cleaning Services in Toronto.

Join the thousands of Toronto Residents who have their Houses, Condos and Apartments cleaned by Custom Maids

Book your first
Cleaning Service now  

 Call us today to discuss your
House Cleaning needs.

 We’re ready to respond to your needs immediately.

Monday through Friday,  8am to 5pm

The Custom Maids  Team

It's entirely up to you

how your house cleaning visits are structured.

YOU MAY LEAVE SPECIFIC INSTRUCTIONS

Maybe you want your oven cleaned out and your fridge cleaned out. Or perhaps you’d like some windows washed and some laundry done. Or maybe you need all your kitchen cabinets cleaned out.

Should you leave specific instructions, your House Cleaner will gladly work from your priority list.

or

YOU MAY LEAVE THE HOUSE CLEANING IN THE HANDS OF YOUR HOUSE CLEANER

All of our Toronto House Cleaning Service Staff are qualified to work without instruction.

Our staff is comprised largely of traditional cleaning ladies who have many years of experience in providing House Cleaning Services. And all have completed CUSTOM MAIDS’ Cleaner Service Training Program.

CUSTOM MAIDS

Toronto's Original Maid Service, since 1978

HOUSE CLEANING SERVICES TORONTO

​Serving Toronto, Etobicoke, North York and Scarborough

ONE CLEANING PERSON

Weekly, Bi-Weekly, Monthly
or just occasionally.

Our Cleaning Services

House Cleaning Services

Condo Cleaning Services

Apartment Cleaning Services

Deep Cleaning / Spring Cleaning

Move-In Cleaning Services

Move-Out Cleaning Services

Cleaning Services for Seniors

Calculate your Cleaning Cost

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