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custom maids

Please have the following  7 ESSENTIAL CLEANING PRODUCTS  on hand for your Custom Maid :

1.   Glass Cleaner  (such as Windex)

2.   Furniture Polish  (if you like it used)

3.   Bathroom Cleanser  (such as Spray Vim or Greenworks)

4.   Liquid All-Purpose Cleaner  (such as Pine-Sol or Mr Clean)

5.   Rough-Sided Sponges  (for kitchen appliances & bathroom tiles)

6.   J-Cloths or Cloth Rags  (alternatively, microfibre cloths)

7.   Paper Towels

 Optional Items :

Stainless Steel Cleaner or Baby Oil  (for stainless steel appliances)

Natural Stone Cleaner  (for Marble and Granite countertops and tiles)

Ceramic Stovetop Cleaner  (such as Cerama Bryte)

Hardwood Floor Cleaner  (such as Bona or Murphy Oil Soap)

Bucket/Pail  (alternatively, plastic garbage can)    /    Floor Mop    /    Vacuum Cleaner  (alternatively, Broom & Dustpan)

Book Your First Cleaning now

FREQUENTLY ASKED QUESTIONS

ABOUT OUR APARTMENT CLEANING SERVICES IN TORONTO

How many Cleaners do you send into my Apartment?

WE SEND ONE CLEANER ONLY.

We never send teams or crews of cleaners into your home.

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Whether you use our apartment cleaning services regularly or just occasionally, you will have your own cleaning lady (or man) - someone familiar with you and your expectations of your cleaning service.

What are the qualifications of your Apartment Cleaners in Toronto?

Our house and apartment cleaning service staff is comprised largely of traditional cleaning ladies
who have been in positions of trust for many years before joining CUSTOM MAIDS.

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To us, the ideal cleaning lady (or man) is one who comes to us with years of prior cleaning experience and verifiable references. Notwithstanding their prior qualifications, all new recruits are required to complete CUSTOM MAIDS’ Cleaning Service Training Program, which includes a component on apartment cleaning services. And, once employed, our standards are maintained through an ongoing program of training and supervision.

Why choose CUSTOM MAIDS over a private cleaning person

for my Apartment Cleaning Service?

As all members of our house and apartment cleaning service staff
are employees of our cleaning company. Therefore . . .

WE ASSUME FULL RESPONSIBILITY FOR ANY APARTMENT CLEANER ASSIGNED TO YOU
AND FOR YOUR APARTMENT WHEN YOU ARE NOT THERE.

ALL TORONTO APARTMENT CLEANING SERVICE STAFF :

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  • are screened from a pool of some 2,000 applicants each year ;

  • have completed CUSTOM MAID’S Cleaner Training Program ;

  • have undergone extensive background checks ;

  • are fully bonded by CUSTOM MAIDS ;

  • are covered by Worker's Compensation (in the event of injury) ;

  • are covered by Liability Insurance (in the event of damage) ;

  • are legally employable, and eligible for all benefits pursuant to legal employment (statutory holiday pay, vacation pay, employment insurance, etc).

WE ELIMINATE ALL RISKS ASSOCIATED WITH DIRECT EMPLOYMENT.

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You are offered apartment cleaning services by an experienced and qualified cleaning person,
together with all the protections necessary to save you from exposure of every kind.

Do I have to use your apartment cleaning services
on a regular, ongoing basis?

It is entirely up to you how often you use our apartment cleaning services.

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Many clients have cleaning service regularly on a weekly, bi-weekly, or monthly, basis.
And thousands of people have cleaning service one time or just occasionally.

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Whatever your need, we’re here to accommodate.

On what days of the week may I schedule apartment cleaning services?

Our Toronto apartment cleaning services are offered 7 days a week, Monday through Sunday.

At what time will my cleaner arrive at my apartment?

Morning cleaning visits are scheduled for an arrival time of 8am to 8:30am.

Afternoon visits are scheduled for a 1pm to 2pm arrival.

Apartment Cleanings exceeding 5 hours must be scheduled for morning arrival.

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Depending on the location and size of your apartment,
we may be able to make slight adjustments to these arrival times

How will my Cleaner gain access to my apartment?

We are happy to accommodate any entry arrangement that is comfortable for you.

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Many clients are at home to let in their cleaner.
They may remain in the apartment while their maid is working, or leave for work
once their maid has arrived (leaving instructions for locking up).

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Many clients make alternative entry arrangements.
Some hide a key for their maid. Others leave a key with a neighbour.
Those using our apartment cleaning services often leave a key with their concierge or security desk.

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And hundreds of clients provide CUSTOM MAIDS with a key to access their condo.

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Just let us know an entry arrangement which will work for you and we will be happy to oblige.

If I provide Custom Maids with a key to my apartment,

will it be safe?

YES.  YOUR KEY WILL BE VERY SECURE.

WHEN YOUR KEY IS RECEIVED BY THE CUSTOM MAIDS OFFICE :

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  • Your key will be labelled with a reference number only ;

  • Your name and address will be recorded separately in Custom Maids' encrypted database ;

  • Your key will be stored in the company vault ; and

  • When your key is needed for cleaning, it will be "signed out" and "signed back in" by your apartment cleaner.

​What if I need to cancel my cleaning service 
after I’ve booked a house cleaning visit?

You are always welcome to cancel a cleaning visit.

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We only ask that you contact the CUSTOM MAIDS Office 48 business hours prior to the cleaning visit (so we have the lead time necessary to ensure your cleaner is booked elsewhere during your absence).

What Apartment Cleaning Services do you provide?

IF IT'S HOUSEWORK, WE DO IT!

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That means ‘GENERAL’ APARTMENT CLEANING SERVICES
like dusting, vacuuming, changing beds, cleaning bathrooms, cleaning kitchen exteriors and washing dishes.

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But it also means ‘MAJOR JOBS,’
like scrubbing floors, cleaning out ovens, cleaning out fridges, washing windows, and doing laundry.

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OUR APARTMENT CLEANERS IN TORONTO DO ALL THESE THINGS!  NOT JUST LIGHT HOUSEKEEPING.

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(See above for a comprehensive listing of our apartment cleaning services in Toronto.)

Does Custom Maids offer Move-In Cleaning Services
and Move-Out Cleaning Service for Apartments? 

Yes, we do.

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Our Toronto apartment cleaner service includes ‘Vacancy Cleaning Services,’ before you move in or after you move out.

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See Move-Out/Move-In Cleaning for details of our Vacancy Apartment Cleaning in Toronto.

Do I need to provide cleaning supplies?

Yes. Your apartment cleaner will use your cleaning supplies.

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Our Toronto apartment cleaners do not travel in crews with cars and equipment.
We provide traditional "one-cleaning-person-to-a-home" service.
Your apartment cleaner will reach you by public transit, making the transport of cleaning supplies prohibitive.

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The good news is : our price point reflects this approach.

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Perhaps surprisingly (given CUSTOM MAIDS' market position), our rates are exceptionally competitive!
Try our RATE CALCULATOR.  We’re sure you’ll be impressed.

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And, at a time of increased concern over the spread of germs and viruses,
our approach offers you complete control over the supplies and equipment and being used in your home.

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•    You have no worries about vacuum cleaners and toilet brushes being used in multiple homes ;

•    If you have young children, you have no concerns about
unwanted chemicals being introduced into your home ;

•    And you are free to purchase eco-friendly products as you see fit.

What forms of payment does Custom Maids accept?

Custom Maids accepts only electronic payments :

Visa, MasterCard, American Express, Discover, Visa Debit and MasterCard Debit.

Prior to your first apartment cleaning service, your credit card information will be taken by telephone
and recorded in Custom Maids' encrypted database.

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AFTER each cleaning service, your credit card will be charged.  (We DO NOT process credit card payments in advance of your apartment cleaning service.)

Am I required to sign a contract?

No.  Our clients are under no contractual obligation to use our apartment cleaning service in Toronto.

Is your Apartment Cleaning Service in Toronto completely Guaranteed?

YES, OUR SERVICE IS BACKED BY A 100% GUARANTEE OF SATISFACTION.

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You have no reason to expect disappointment with Custom Maids.
After 46 years as the market leader, poor cleaning is “not our brand.”

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But if you are not 100% ecstatic with the service you receive,
just let us know within 48 hours and we’ll be back to fix the problem immediately.

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That’s our promise.

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We know there are plenty of Apartment Cleaning Companies out there.

Our hope is to establish a long and pleasant association
and be YOUR Apartment Cleaning Company for months and years to come.
 

CUSTOM MAIDS

TORONTO APARTMENT CLEANING SERVICES

(Serving Toronto, Etobicoke, North York and Scarborough) 

ONE CLEANING PERSON

Weekly, Bi-Weekly, Monthly

or just occasionally.

We take the Stress out of Cleaning your Apartment.

    Left with no instructions,

        your Custom Maid will complete . . 

General Cleaning

  BATHROOM(S)

  • Clean Sink(s), Vanity and Mirrors

  • Clean Toilet

  • Clean Bathtub and Tiles

  • Clean Shower Stall and Shower Doors

  • Remove Spots off Walls

  • Wash Window Sills

  • Wash Baseboards

  • Wash Floor

  • Empty Garbage

  KITCHEN

  • Wash and Put Away Dishes

  • Clean Outside Stove, Fridge & Dishwashe

  • Clean Inside/Outside Microwave Oven

  • Clean Counter Tops and Small Appliances

  • Clean Outside Cupboard Doors

  • Remove Spots off Walls

  • Wash Window Sills

  • Wash Baseboards

  • Wash Floor

  • Empty Garbage

  LIVING AREAS AND BEDROOMS

  • Tidy Up

  • Make or Change Beds

  • Clean Pictures and Mirrors on Walls

  • Dust /Polish Furniture

  • Vacuum Upholstered Furniture

  • Vacuum Carpets and Floors

  • Damp Mop Hardwood Floors

  • Remove Spots off Walls

  • Wash Baseboards and Window Sills

  • Remove all Garbage

Unmade beds will be made up.

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If you would like any of the beds changed, simply set out folded sheets (on the beds needing changing).

+
Plus

One Major Job

 A CLEANING TASK OVER AND ABOVE THE GENERAL CLEANING

The first time we visit your home, it is advisable to have your Custom Maid concentrate on a thorough General Cleaning.

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But after the initial visit (should you go on to become a regular customer), your cleaner will be able rotate Major Jobs, thereby maintaining your home on an ongoing basis.

  • Clean Out Oven

  • Clean Out Fridge

  • Wash Windows

  • Do Laundry

  • Or another housecleaning task of your choosing

It is entirely up to you

how your house cleaning visits are structured.

YOU MAY LEAVE SPECIFIC INSTRUCTIONS

Maybe you want your oven cleaned out and your fridge cleaned out.

Or maybe you’d like some windows washed and some laundry done.

Or maybe you need all your kitchen cabinets cleaned out.

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Should you leave specific instructions, your cleaner will gladly work from your priority list.

or

All of our Toronto apartment cleaning service staff are qualified to work without instruction.

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Our staff is comprised largely of traditional cleaning ladies who have many years
of experience in providing house and apartment cleaning services. And all have
completed CUSTOM MAIDS’ Cleaning Service Training Program.

YOU MAY LEAVE THE APARTMENT CLEANING IN THE HANDS OF YOUR CUSTOM MAID.

CUSTOM MAIDS

APARTMENT CLEANING SERVICES TORONTO

Your trusted source for a Toronto Apartment Cleaner since 1978.

Experience the Best Apartment Cleaning Services in Toronto.

Book your First
Cleaning Service now 

Call us today to discuss your cleaning needs

 We’re ready to respond to your needs immediately.

The Custom Maids  Team

​Join the thousands of Toronto Residents who have their

Apartments cleaned by Custom Maids

Our Cleanging Service

House Cleaning Services

Condo Cleaning Services

Apartment Cleaning Services

Move Out Cleaning Services

Move In Cleaning Services

Cleaning Services for Senior

Deep Cleaning Services

Spring Cleaning Services

Rate Calculator

Calculate your Cleaning Cost

Toronto Original Cleaning Service since 1978 

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